Amazon.in plans to expand the
transformative I Have Space program to other towns and cities of Madhya Pradesh
Indore, January, 2018: Prakash, owner of Moonlight Dry Cleaners runs a Dry Cleaners store in Indore. Prior
to this, he used to travel 20Kms every day for work. His day would start at
4:00 AM and end at 10:00 PM. Despite all his efforts, Prakash was struggling to
manage his expenses and was looking for an opportunity to increase his
earnings. At this junction, his affiliation with Amazon.in’s ‘I Have Space
Program’ made him independent and completely transformed his life by
boosting his capabilities to earn additional income. Through the program, his
monthly income has more than doubled and today, his family leads a much better
life in Indore, Madhya Pradesh.
with more than 160+ such I Have Space stores in Madhya
Pradesh, with a 125% growth in store footprint in the state in just one year.
Prakash joined Amazon.in’s I Have Space (IHS) program in March,
2017 and has left no stone unturned to leverage the growth of e-commerce to
scale greater heights. Apart from income from his dry cleaning business,
Prakash’s family now earns an additional INR 12,000 – 18,000 per month through
the program. People in the vicinity now recognize him as ‘Amazon partner’ and
that has also helped him get more footfalls to his store.
Prakash, owner of Moonlight
Dry Cleaners said, “Through I Have
Space program, Amazon has provided me with an opportunity to source additional
income to better support my family. Through the program, I have received
recognition in the area that I deliver. Furthermore, it has improved the
business of my dry-cleaning store as well.”
Akhil Saxena, Vice President, India
Customer Fulfilment, Amazon.in
said, “It’s humbling
to see that we have not only extended our reach and gotten closer to our
customers but have also empowered thousands of local entrepreneurs across the country
to leverage our platform and scale greater heights.”
the ‘I Have Space program’ (IHS), Amazon India partners with local store owners
to provide pickup and delivery services to customers across different cities
within a 2 – 4 kilometer radius of their store. These local entrepreneurs
understand their area well and have immense goodwill in their neighbourhood to
efficiently deliver and receive products. Amazon.in has successfully unlocked
the potential of such store owners, allowing them to supplement their regular
income and generate more footfalls in their stores. On an average, Amazon
India’s store partners deliver between 30 to 40 packages a day, earning a fixed
amount per delivery.
Amazon India I Have Space program is open to all store owners who have the
ability to service on foot or a two-wheeler. The only requirement to be an I
Have Space partner is for the store owner to have sufficient manpower to make
local deliveries during their off-peak hours and space for storage of the packages.
Currently, this program primarily consists of grocery, telecom, stationery,
chemists, general stores and other modern trade outlets to name a few. The I
Have Space team at Amazon.in evaluates interested store owners on these
parameters and their ability to be able to partner with Amazon and the core
culture of being customer obsessed.
the stores are on boarded, Amazon then further trains the store partners and
helps them develop customer management skills focusing on formal customer
interaction etiquettes, grooming, safety and overall delivering a positive
program currently covers 17, 500 stores across 225 cities including Dehradun,
Chandigarh, Amritsar, Jodhpur, Ajmer, Kota, Vadodara, Bharuch, Nasik, Kolhapur,
Belgaum, Tirupur, Warangal, Vellore, Salem, Guntur, Raipur, Agra and Dehradun
in addition to all large metros. The channel handles a significant proportion
of Amazon Logistics’ volumes in cities where it is present and is instrumental
in fulfilling customer promises while transforming lives across the country.
marketplace is operated by Amazon Seller Services Private Ltd, an affiliate of
Amazon.com, Inc. (NASDAQ: AMZN). Amazon.in
seeks to build the most customer-centric online destination for customers to
find and discover virtually anything they want to buy online by giving them
more of what they want – vast selection, low prices, fast and reliable
delivery, and a trusted and convenient experience; and provide sellers with a
world-class e-commerce marketplace.
Amazon is guided by four principles:
customer obsession rather than competitor focus, passion for invention,
commitment to operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon,
AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and
Alexa are some of the products and services pioneered by Amazon. For more
information, visit www.amazon.com/about
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